If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Instrument Display and on-board
computer: Head-up Display
Function of the Head-up Display Mercedes-AMG vehicles: be sure to observe the information in the Supplement. Otherwise, you may not recognize dangers. The Head-up Display projects into the driver's field of vision: Information from the navigation system Information from the driver assistance systems ...