If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Technical data: Vehicle identification plate, VIN and
engine number overview
Vehicle identification plate Vehicle identification plate (USA only) Permissible gross weight Permissible front axle load Permissible rear axle load Paint code VIN (vehicle identification number) Vehicle identification plate (Canada only) Permissible gross weight Permissible front axle load Permissi ...