In the case of an electrical malfunction, the selector lever can be manually released from the P position, e.g. if the vehicle is to be towed.
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Mercedes-Benz C-Class Owners Manual > Driving: Starting the vehicle
Starting the vehicle with the start/stop button Requirements: The SmartKey is in the vehicle and is recognized. Shift the transmission to position P or N. Depress the brake pedal and press button 1 once. If the vehicle does not start: switch off nonessential consumers and press button 1 once. If the ...