Information on software updates The multimedia system provides a message when an update is available. Depending on the source, you can perform various updates: Software update
Updates via mobile phone require an active Internet connection for the vehicle. This is not available in all countries. For further information on connecting to the Internet. Advantages of updating software Thanks to the software update, your vehicle status is up-to-date. In order to constantly improve the quality of our services you will receive future updates for your multimedia system, the Mercedes me connect services and your vehicle's communication module. These will conveniently be sent to you via the mobile phone connection in your vehicle and, as an option, installed automatically. You can monitor the status of your updates on the Mercedes me portal and find information about potential innovations. Your advantages at a glance:
Further information about software updates can be found at http://me.mercedes-benz.com Performing a software update Requirements:
Multimedia system: System → Software Update Automatic update
Manual update
Activating the software update
Function of important system updates Important system updates may be necessary for the security of your multimedia system's data. Please install these updates, or else the security of your multimedia system cannot be ensured. If automatic software updates are activated, the system updates will be downloaded automatically. As soon as an update is available for download, a corresponding message appears on the media display. You have the following selection options:
If the download is completed and the update is ready for installation, you will be informed of this after the next ignition cycle, for example. Park the vehicle safely in a suitable location before starting the installation. Requirements for the installation:
If all requirements are met, the update will be installed. The multimedia system cannot be operated while the update is being installed and vehicle functions are restricted. If errors should occur during the installation, the multimedia system automatically attempts to restore the previous version. If restoration of the previous version is not possible, a symbol appears on the center console display. Please consult a qualified specialist workshop to resolve the problem. Reset function Multimedia system: System → Reset Personal data is deleted, for example:
If PIN protection is activated, a prompt appears asking if you also wish to restore this to the factory settings during a reset.
or
If you have forgotten your PIN, an authorized Mercedes-Benz Center can deactivate the PIN protection for you. A prompt appears again asking whether you really wish to reset.
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