If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Driving: Starting the vehicle via Remote Online services
Cooling or heating the vehicle interior before commencing your journey This function is not available in all countries. If you start the vehicle via your smartphone, the previously selected air conditioning adjustment is active. Ensure the following before starting the engine: The legal stipulations ...