If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Safely transporting children in the vehicle: Child safety locks
Activating/deactivating the child safety lock for the rear doors WARNING Risk of accident and injury due to children and animals left unattended in the vehicle If you leave children and animals unattended in the vehicle, they may be able to set the vehicle in motion, for example by: Releasing the pa ...