Mercedes Benz C-Class (W204) 2007 - 2014 Training Manual: Resetting triggered NECK-PRO head restraints

Mercedes Benz C-Class (W204) 2007 - 2014 Training Manual / Body and Safety / Emergency Operations / Resetting triggered NECK-PRO head restraints

If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats.

Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.

Press the lower head restraint padding to the rear up to the stop 1.
Press the head restraint padding down to the stop in the guide 3.
Firmly press the top of the head restraint padding until it folds back and engages 2.

Legend

Fold back
Press back
Press down

Mercedes Benz C-Class. Emergency Operations

Manually releasing the park pawl (vehicles with automatic transmissions)

Accessories: Duo Plus Child Seat

See More:

Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Safely transporting children in the vehicle: Securing Top Tether
WARNING Risk of injury or death if the rear seat backrests are not locked after installing Top Tether belts If the rear seat backrests are not locked, they could fold forwards in the event of an accident or during braking or sudden changes of direction. As a result, child restraint systems cannot p ...