If the NECK-PRO head restraints were triggered during an accident, you have to reset the head restraints for the driver and front passenger seats. Otherwise, this additional protection will not be available during a later rear end collision. Triggered head restraints can be recognized by the fact that they are moved forward and can no longer be adjusted.
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Mercedes-Benz C-Class (W205) 2015 - 2021 Owners Manual > Overview and operation: Entering characters
Using the character input function WARNING Risk of distraction from information systems and communications equipment If you operate information and communication equipment integrated in the vehicle when driving, you will be distracted from the traffic situation. This could also cause you to lose con ...